Terms & Conditions Service

Pool Service Terms & Conditions – 24 Total Services

Last Updated: March, 25, 2025

Laos Investment LLC (DBA 24 Total Services) provides professional pool maintenance and repair services in Orlando, Florida. By scheduling a service via phone or accepting an on-site service, you (“Customer”) agree to these Terms & Conditions.

1. Service Agreements

  • Verbal Agreements: Services requested via phone or in-person with our technicians are binding. Details (scope, pricing, timing) will be confirmed before work begins.
  • No Online Payments: We do not collect bank details or personal payments online. All payments are due in person (cash, credit/debit card, or check) before or at the time of service.

2. Pricing & Payments

  • Quotes: Estimates provided over the phone are approximate. Final pricing may vary based on actual service needs (e.g., additional repairs).
  • Payment Due Immediately: Full payment is required upon completion (or in advance for recurring services). A $25 fee applies for returned checks.
  • Taxes: Florida state and local taxes (if applicable) will be added to invoices.

3. Cancellations & Rescheduling

  • 24-Hour Notice: Cancellations/rescheduling require at least 24 hours’ notice; late cancellations may incur a $50 fee.
  • No-Shows: Failure to be present for a scheduled appointment may result in a $75 trip charge.

4. Liability & Warranties

  • Florida Law Compliance: Services adhere to Florida Statutes Chapter 489 (Construction Industry Licensing) and local regulations.
  • Damage Claims: We are not liable for pre-existing pool conditions or damages unrelated to our work. Claims must be reported within 48 hours of service.
  • Limited Warranty: Labor is guaranteed for 30 days; parts carry manufacturer warranties.

5. Safety & Access

  • Customer Responsibility: Ensure safe access to the pool area (unlocked gates, cleared debris). Pets must be restrained.
  • Hazardous Conditions: Services may be postponed if unsafe (e.g., chemical spills, electrical hazards).

6. Weather & Delays

  • Acts of God: No fees for delays/cancellations due to extreme weather (hurricanes, thunderstorms). Rescheduling is prioritized.

7. Governing Law

These Terms are governed by Florida state laws. Disputes will be resolved in Orange County courts.

8. Changes to Terms

We reserve the right to update these Terms. Continued use of services constitutes acceptance.

Why This Works for Florida Pool Services?

✅ Legal Compliance: References Florida’s contractor licensing laws and standard liability clauses.
✅ Trust-Building: Clear payment terms, warranties, and cancellation policies protect both parties.
✅ Flexibility: Accommodates verbal agreements (common in service businesses) while setting boundaries.

9. Quality Assurance Policy

At 24 Total Services, we prioritize safety, efficiency, and environmental responsibility in all pool maintenance and repair services. Our quality standards adhere to Florida Department of Health (DOH) guidelines, EPA regulations, and industry best practices.

A. Chemical Standards

  • Safe & Balanced Treatments:
    • Chemicals (chlorine, algaecides, pH adjusters) are EPA-approved and dosed per Florida’s swimming pool safety codes (Chapter 514, FS).
    • We test water before/after treatment and provide a free digital report upon request.
  • Environmental Care:
    • No excessive chemical use; spills are neutralized and reported per Florida Hazardous Waste Regulations (Chapter 62-730, FAC).

B. Equipment & Tools

  • Professional-Grade Tools:
    • Pumps, filters, vacuums, and diagnostic tools are NSF-certified and sanitized between jobs.
    • Electrical equipment complies with OSHA standards and Florida’s building codes.
  • Replacement Parts:
    • Only manufacturer-approved parts (e.g., Hayward, Pentair) are used for repairs.

C. Trained Personnel

  • Licensing & Certification:
    • Technicians hold Florida Pool Contractor Licenses (CPC or CPM) and CPO (Certified Pool Operator) certifications.
    • Background-checked and insured (general liability & workers’ compensation).
  • Ongoing Training:
    • Annual training on chemical safety (OSHA Hazard Communication Standard), emergency protocols, and new Florida pool codes.

D. Customer Rights

  • Transparency: Request proof of licenses/chemical SDS (Safety Data Sheets) at any time.
  • Complaints: Report quality concerns within 48 hours for a free reevaluation.

Key Benefits of This Policy

🔹 Trust: Shows compliance with Florida’s strict pool service laws (e.g., Chapter 489, FS).
🔹 Safety: Addresses common customer worries about chemical misuse or unqualified workers.
🔹 Marketing Edge: Differentiates you from uncertified “handyman” services.

Implementation Tips

Train staff to verbally highlight these policies during bookings (e.g., “All our chemicals are EPA-approved, and technicians are CPO-certified”).

Add to your Terms & Conditions page or create a standalone “Our Standards” page.

10. Liability & Property Owner Responsibilities

A. Animal Interactions & Dog Bites

  • Owner’s Full Responsibility:
    • Property owners are 100% liable for any injuries to our personnel caused by pets (dog bites, scratches, etc.) under Florida Statute 767.04 (Dog Owner Liability).
    • By scheduling service, you affirm all pets will be restrained or removed from the work area during our visit.
    • Immediate medical costs or legal actions resulting from animal attacks will be charged to the property owner.

B. Damage to Personnel or Equipment

  • Customer Liability for Hazards:
    • Property owners are responsible for:
      • Injuries to technicians caused by unsafe property conditions (e.g., broken pool tiles, exposed wires).
      • Damage to our tools/equipment due to owner negligence (e.g., tripping over hoses, intentional misuse).
    • We reserve the right to charge repair/replacement costs (at market value) for damaged equipment.

C. Indemnification

  • The property owner agrees to indemnify and hold harmless 24 Total Services and Laos Investment LLC from all claims arising from:
    • Pet-related incidents.
    • Unsafe property conditions not disclosed prior to service.
    • Willful interference with our work.

D. Refusal of Service

We may immediately terminate service without refund if:

  • Aggressive pets are present/unrestrained.
  • The property poses unmitigated safety risks (e.g., unmarked open pits, active bee nests).

Why This Works for Florida?

  1. Dog Bites: Florida follows strict liability for dog bites (FS 767.04)—owners are liable even for first incidents.
  2. Premises Liability: Under Florida Statute 768.0755, property owners must warn of “known dangers” to invitees (like technicians).
  3. Contractual Protection: Shifts foreseeable risks to customers while complying with Florida’s comparative negligence laws.

Implementation Tips

  • Verbal Confirmation: Technicians should say: “For everyone’s safety, please secure pets and alert us to any hazards before we begin.”
  • Signage: Add a notice to invoices/emails: “By approving service, you accept all liability terms per our policy.”